Our site works in close collaboration with the producers, which is why you can benefit from equally advantageous rates on our products.
The average delivery time is 14 to 35 days.

 Please note that orders can be delayed for a variety of reasons:

Shipping address is incomplete/incorrect

Shipping address is not written in English

Order is pending credit approval and verification

An item is currently out of stock

Order requires customization

Order is being shipped to remote country

Customs has placed a hold on the order

To help expedite your order, please ensure your address is both correct, complete, and written in English prior to checking out. 

Additional Assistance:

Should you need assistance of any kind, please reach out to our Help Desk via email at banpaws@gmail.com where one of our Customer Service Specialists will be ready to assist you as soon as possible.

Duties & Import Taxation:

As we ship word-wide, and customs rules and regulations vary from country to country, we recommend familiarizing yourself with your country's importation laws prior to making a purchase. Any costs associated with duties or tariffs placed on orders by a Customs authority are the responsibility of the customer. We are not liable for a Customs authority's decision to place a hold, or to impose a duty or tariff, on an order.

We encourage you to review the above policy prior to making a purchase.